Why does my Billing tab say Shopify Billing when I pay with Stripe?

Your store has a Shopify subscription next to your Stripe plan. Uninstall and reinstall the TrueROAS app in Shopify to remove it and stop double billing.

Why this happens

TrueROAS plans are billed through Stripe. That is the main way to pay and the setup we recommend.

The Billing tab shows Shopify Billing for as long as your store also has a TrueROAS subscription in Shopify. That can be the case when the TrueROAS app was installed in Shopify before your Stripe plan started. The tab then tells you to manage your subscription in Shopify, but your payments are not there. Your Shopify admin may show $0.00 for TrueROAS, while the charge on your card and any email about a failed payment come from your Stripe plan.

Remove the Shopify subscription

1. In your Shopify admin, uninstall the TrueROAS app. This ends the Shopify subscription.
2. Install the app again right away from apps.shopify.com/trueroas. Your data and settings in TrueROAS are saved and stay in place.
3. In your Shopify admin, check that the TrueROAS Tracker app embed is on and that TrueROAS is set to Always on. See How do I turn on the TrueROAS Tracker app embed and Always on in Shopify?.
4. In TrueROAS, open General Settings and click the Billing tab. It now shows Your Subscription with your Stripe plan instead of Shopify Billing.

If a payment failed

Stripe tries a failed payment again by itself. Make sure your card has enough funds, or change your card:

1. Do the steps above first, so the Billing tab shows your Stripe plan.
2. On the Billing tab, click Manage your subscription plan.
3. Change your card on Stripe's billing page.

How long you have before tracking turns off is explained in What happens to my tracking if my payment fails?.

Good to know

• Do the uninstall and the install in one go. While the app is not installed, TrueROAS does not track your store.
• If the Billing tab still shows Shopify Billing the day after you reinstalled, contact support. See How do I get help or contact TrueROAS support?.
• If you were charged twice, contact support with both charges. TrueROAS cannot see or refund a Shopify charge from the Billing tab.
• If you want to pay through Shopify only, this article is not for you. Cancel the Stripe plan instead, see How do I cancel my TrueROAS subscription?.
• The Billing tab is the same for everyone on the store, and only shows with the Billing & Team permission. What it shows is explained in What can I see and do on the Billing tab in General Settings?.