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How do I get help or contact TrueROAS support?

Use Help Center at the bottom of most pages, the Help tab in General Settings or a call with Rasmus to get answers and support.

Chat with support

Click Help Center at the bottom of the page. The TrueROAS support chat opens, where you can type your question. When you are logged in, the support team can see which login you are writing from. If you have more than one store, say which store your question is about.

  • On a phone, the links at the bottom of the page only show once you are logged in. On the login or sign-up screen, tap Contact us under the form instead.
  • Contact Support on the Help tab, described below, opens the same chat.

Email support

The bottom of the page also shows hello@trueroas.com. Click it to write an email to the TrueROAS team from your email app.

The Help tab in General Settings

  1. Click General Settings at the bottom of the left menu. On a screen narrower than 1200 px, tap the menu button in the top left corner first. The page is titled Account Settings.
  2. Click the Help tab.

The tab shows the Help & Support page. From top to bottom:

  • TrueROAS Help, with a Contact Support link after Need help?. It opens the support chat.
  • Onboarding Checklist shows your setup steps under Setup TrueROAS, with how far along you are. See How do I set up TrueROAS for the first time?.
  • Video Tutorials has three videos: How to Install Shopify App, Are ads tracking? and Invite Team. Click a picture or Watch Tutorial to play the video in a window. Close the window with the close icon in its top right corner.
  • Help Categories has five cards: Initial Setup, Account Management, Billing, Troubleshooting and Search. Each card opens the matching page of the TrueROAS help center on help.trueroas.io in a new tab.

When you are logged in, the same Help & Support page also opens at app.trueroas.com/help, app.trueroas.com/faq and app.trueroas.com/faqs. The other tabs of General Settings are described in What is General Settings and what can I do there?.

Other ways to get help

Good to know

  • The links at the bottom of the page are not shown on the Trew Media Buyer page. Open any other page to use them.
  • General Settings, and with it the Help tab, is only in the menu when your login has access to settings. See What can team members see and change on the Dashboard and Ads Manager?. Help Center at the bottom of the page works for everyone.
  • Privacy Policy and Terms of Service at the bottom of the page open those pages on trueroas.com in a new tab.