What does the notification bell show?

The bell next to your store list shows new reports and Alert Agent alerts for the store you have open, with a count of the ones you have not read.

Where the bell is

The bell sits at the top of the left menu, next to the store list. Its tooltip reads Notifications. While you have notifications you have not read, the bell turns blue and a red number on it counts them for the store you have open. Above 99 the number reads 99+.

When the menu is folded in, the bell stays at the top of the strip of icons.

On a screen narrower than 1200 px, open the menu with the button in the top left corner, then tap the bell. The menu closes and your notifications slide in from the right. On a phone they cover the whole screen. Close them with the X in the top right corner of the panel. When the panel does not fill the screen, you can also tap outside it.

Read your notifications

1. Click the bell. A panel titled Notifications opens under it.
2. The newest notification is at the top. Each one shows an icon for its kind, a title, a summary of up to two lines and how long ago it arrived: just now, minutes such as 5m, hours such as 3h, days such as 2d, or the date once it is a week old.
3. Notifications you have not read have a blue bar on the left, a very light blue background and a blue dot after the title.
4. Click a notification to mark it as read. A notification about a report or an Alert Agent alert also takes you to it on the Reports page.

Mark, delete and load older notifications

• Mark all read at the top of the panel marks every unread notification of this store as read, including older ones further down that are not loaded yet. It only shows while you have unread notifications.
• To remove a notification, point at it and click the bin icon on its right (tooltip Delete notification). On a touch screen the bin icon is always visible.
• The panel shows your 5 newest notifications first. Click Show previous notifications at the bottom, or scroll to the end of the list, to load 10 older ones at a time. The button goes away once there is nothing older to load.

With nothing to show, the panel says You're all caught up and Performance updates about this store will show up here. If your notifications cannot load, it says Couldn't load your notifications and Please check your connection and try reopening this panel.

What you get notified about

• A new report that TrueROAS made for the store by itself, such as the Weekly summary. Which reports TrueROAS makes by itself is explained in What reports can I get in TrueROAS?.
• An Alert Agent alert, titled Performance is up, Performance dropped or Performance update, with a short summary of what changed. See What are Alert Agent reports?.
• For the store owner, a note when a team member connected their own ad platform account for the whole store because the owner's connection had stopped working.

Good to know

• Weekly summary and Alert Agent notifications go to the store owner and to everyone on the team with access to the store, and each person gets their own copy. Reading, marking or deleting one only changes it for your login.
• You only see the notifications of the store you have open. To see another store's, switch to it as described in How do I switch between my stores?.
• Deleting a notification does not delete the report it points to.
• The bell is not shown in demo mode or to people who open a dashboard you shared as a link.
• You cannot turn notifications off or choose which kinds you get from the bell. Alert Agent alerts only arrive while Alert Agent is switched on for the store.