How do I join a team when someone invites me to TrueROAS?

Open the invite, sign up or log in, and TrueROAS adds you to the team so you see their stores with the access they chose for you.

Open the invite

1. Open the email headed You've Been Invited! and click Accept Invitation, or open the invite link the person sent you.
2. If you are not logged in, the sign-up form opens with the title Join your team.
   • New to TrueROAS: create your account on this form. The steps are in How do I create a TrueROAS account and log in?.
   • Already have a login: click Log in after Already have an account? and log in.
3. TrueROAS shows Setting up your access with This takes a few seconds. Keep this page open.
4. You then see You're in, with a line that says the person who invited you added you to their team, or, for access to some stores only, that they shared a store with you.
5. Click Go to your dashboard, or wait. Taking you there in counts down from 5 seconds and then opens the Dashboard.

What you see after joining

• The stores you were given are in the store list at the top of the left menu, next to any stores of your own. Which stores each role gets is explained in How do I switch between my stores?.
• TrueROAS switches your login to one of the team's stores. To go back to one of your own stores, pick it in the store list.
• If you joined as a Team Member or with Store Access, the ad platform numbers come from the store owner's connections, so you do not need to connect Meta, Google Ads or the other ad platforms yourself. If you joined as an Admin and the store has no Meta or Google Ads connection yet, your own login can become the store's connection. See How does my team share Meta and Google Ads connections?.
• Which pages and settings you can open depends on the role and permissions you were given. See What can team members see and change on the Dashboard and Ads Manager?.
• You do not need a plan of your own. The plan of the store owner, or of the person who pays for the store, covers you. If they have no active plan, a window opens with a title such as The store owner has no subscription or The billing contact has no subscription.

If the invite does not work

The first two cards have a Go to your dashboard button.

Good to know

• If you create a new account with the email address the invite was sent to, you join the team right away, even if you never open the invite. This works for sign-up with email and password, Google and Facebook, as long as the invite is less than 7 days old and has not been deleted.
• An invite link joins the login you are logged in with when you open it, whatever email address the invite was sent to.
• You can be on more than one team. You keep your own stores, and the team does not get access to them.
• The person who invited you can change your role or permissions, or remove you, later. See How do I change a team member's role or permissions, or remove them?.
• To leave a team, see How do I leave a team I was invited to?.
• How to invite someone yourself is in How do I invite someone to my team?.