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How do I update my card, get invoices or add my VAT number?

Change your card on Stripe's billing page, download invoices as PDF under Billing History, and add a VAT or tax ID when you check out.

Update your card

  1. Open General Settings and click the Billing tab.
  2. Under Your Subscription, click Manage Subscription. During a free trial the button reads Manage Trial Subscription, and while a payment is overdue it reads Manage your subscription plan.
  3. Stripe's billing page opens in the same browser tab. Change your payment method there.
  4. When you go back to TrueROAS from Stripe's page, you land on the Billing tab again. If your plan is set to end, you see the Thank You page instead, with the date your plan stays active until.

You can also go straight to Stripe's billing page at app.trueroas.com/settings/editbilling. If your login has no billing account of its own, a browser message asks you to start a trial first or contact support.

If Stripe's page cannot be opened, a red message shows at the top of the Billing tab.

Download your invoices

Billing History, further down the Billing tab, lists your latest 50 invoices. Each row shows the date, the status from Stripe, such as paid, and the amount paid.

  1. Find the invoice in Billing History.
  2. Click PDF next to it. A new browser tab opens the invoice as a PDF file, which you can save or print. Depending on your browser, the file may download straight away instead.

Before your first invoice, the list reads No billing history available.

Add your VAT number or tax ID

You add your company's tax ID, such as a VAT number, on Stripe's checkout page when you start your plan, together with your billing address. See How do I choose a plan and start my subscription?. How tax is added to your price is explained in How is my TrueROAS price worked out?.

TrueROAS has no field for a VAT number, so if you need to add or change one after your plan has started, contact support.

When a payment fails

When your last payment did not go through, a red message shows when you open TrueROAS: Your payment did not go through and your account will be blocked soon. Please change your credit card or make sure you have sufficient funds. TrueROAS also opens a window titled Payment is past due with You missed your last payment. Under Without an active plan: it lists Live ad tracking stops, AI optimization pauses and You stop recovering lost revenue.

  1. Click Reactivate Billing. You see Loading your subscription settings... and Stripe's billing page opens.
  2. Update your card there.

The window cannot be closed, but it does not open on General Settings, so the Billing tab stays within reach. The window also shows the plans, Questions? Book a call and Settings. If your login has no billing account of its own, Reactivate Billing opens the support chat instead.

If the payment is never made and the subscription ends, your tracking turns off as described in What happens after I cancel, and how do I restart my subscription?.

Good to know

  • The Billing tab only shows with the Billing & Team permission. See What can team members see and change on the Dashboard and Ads Manager?.
  • Stripe's billing page and Billing History show your login's own billing account. If your login has none, they show the account of the person who pays for the store.
  • The amount in Billing History is what was paid, so an invoice that is not paid yet shows 0.00.
  • When your store pays through Shopify, the Billing tab shows Shopify Billing instead. Your payments and invoices are in your Shopify admin, which Manage Subscription in Shopify opens.
  • You cannot download several invoices at once, and invoices older than your latest 50 are not listed.
  • If Manage Subscription is greyed out, see who can use it in What can I see and do on the Billing tab in General Settings?.
  • For questions about an invoice, click Contact Support under Need Help? at the bottom of the Billing tab.