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How do I change the email or password I log in with?

Change your login email or password in General Settings, or add an email and password to a login you made with Google or Facebook.

Open Email & Password

  1. Click General Settings at the bottom of the left menu and open the Team tab.
  2. On the Email & Password card (Change your email address and password), click Manage.
  3. A window titled Manage Password and Email opens.

The Team tab only shows when you have the Billing & Team permission on the store you have open. On a store you own you always have it, so switch to that store first if the tab is missing. See How do I switch between my stores?.

Change your login email

If you log in with an email and a password, the Email field shows your login email, greyed out, with Your account is already linked to an email. under it.

  1. Click Change email under the field.
  2. Type your new email address in Email.
  3. Click Save new email. You see Done! Your email change was successful!

From then on you log in with the new email address and your current password.

Change your password

The Change your password here link only shows when you log in with an email and a password. If you log in with Google or Facebook, add a password first as described in the next section.

  1. In the same window, click Change your password here under the Password field.
  2. The page Change your password opens. Type your new password in Password and again in Confirm Password.
  3. Click Save new password. The button stays greyed out until both fields hold the same password of at least 6 characters. Confirm Password turns red when the two passwords do not match.
  4. You see Done! Your password change was successful! If this message does not show, your password was not changed.

Add an email and password to a Google or Facebook login

If you created your account with Continue with Google or Continue with Facebook, the Email and Password fields in the window are empty.

  1. Type the email address you want to log in with in Email.
  2. Type a password of at least 6 characters in Password.
  3. Click Save email & password. You see Done! Your password change was successful!

From then on you can log in with that email and password, and Google or Facebook keeps working too.

The link Add email & password log in under the Email field opens the same form on a page of its own, titled Link email & password to your account. That page also holds your Facebook connection for Meta Ads, which is explained in How do I connect, refresh or disconnect my Facebook account for Meta Ads?.

When TrueROAS asks you to log in again

For security, changing your email or password needs a recent login. If you logged in a while ago, you see Please re-authenticate before continuing. and a window opens, titled Authenticate before changing email or password, or Authenticate before changing password on the password page.

  1. Log in in the window with the email and password you use now and click Log In. If you log in with Facebook, click Continue with Facebook instead.
  2. Close the window with the X in its top right corner.
  3. Click the save button again.

The window also says you can sign out and log in again instead. If you log in with Google, do that: sign out, log in again with Google and make the change. See How do I sign out of TrueROAS?.

Good to know

  • These changes only affect your login. Your stores, and everyone else on them, are not affected.
  • The save button stays greyed out while the Email field is red. If it stays red for an address you know is correct, contact support as described in How do I get help or contact TrueROAS support?.
  • If something else goes wrong in the Manage Password and Email window, a red message at the bottom of the screen gives the reason.
  • If you forgot your password, see What do I do if I forgot my password?.
  • There is no button to delete your login. To remove a store instead, see How do I delete a store from TrueROAS?.